Delivery Information

We have made the bold move to offer free UK shipping to our customers on each and every order*

 

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

In order to offer you an extended range of products, on occasion we arrange for certain products to be delivered by our approved manufacturers. This is clearly indicated on the relevant product page.

Dispatch and delivery for these items do vary and can be up to 28 days and selected manufacturers will contact you directly to arrange a suitable day for delivery or advise suitable tracking information once dispatched.

Please check the product page for your delivery timescale. This can vary between each product e.g. items made to order will have a longer timescale.

Grouped Courier Service - If you have ordered multiple items, where possible we will group your order for 1 delivery, so all items arrive on the same day. Handy. However, this isn’t always possible and your items will be delivered depending on size, weight and delivery timescale. 

Where does Marble Cove deliver?

We deliver anywhere in the UK (United Kingdom)

*There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email info@marblecove.co.uk or by phone 0113 328 0963

 

Once your item is delivered

Please make sure that you check your items carefully once they arrive. We recommend that you keep all packaging, receipt or order number, which can be found on your order confirmation email.

Once delivered the item/s you ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged (reported within 48 hours) or faulty (reported within 30 days) when delivered or have been incorrectly delivered, we will not accept any liability for loss, accidental damage, malicious damage or destruction after they have been delivered.    

 

Self assembly

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions.

We cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.