Derby Jar Planter Mineral Grey
- Description
- Specifications
- Delivery
Derby Bowl Planter Mineral Grey
W460 x D460 x H400mm
STANDARD DELIVERY IS FREE FOR ALL OUR PRODUCTS!
Available For Delivery Within 4-10 Working Days
Smaller Item Deliveries
Our smaller items are generally sent via conventional couriers such as APC or DPD. Many offer a tracking service and an ETA of arrival given. We will of course share this information where applicable to your order. Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible.
Larger Item Deliveries
For larger item deliveries, we use verified third party logistics companies who specialise in large, bulky item deliveries. We aim to have your products delivered to you within the time frame of between 4-10 working days.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may be rejected.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include a ETA time slot and informed by email or text message. Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges.
Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.
Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew.
Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons.
Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.
White glove service is available for this item at an additional charge. Please contact us for a quote.
For delivery to Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland, please email info@marblecove.co.uk or use our Contact Us page for a delivery quote.
FAQ
Will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.
Please note: Pre-authorisation applies to card payments only. If payment is processed via a different method you will be charged automatically.
In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method or process a refund and reach out to you via email or telephone.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 3-7 business days, however, some larger items can take longer.
Where do you deliver?
We deliver to the United Kingdom only.
Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
Shipping
Free shipping
We have made the bold move to offer free UK mainland shipping on all of our products. Every single one! Shipping times may differ. Please check the timeframe on your purchased product/s for expected delivery.
Order tracking
You will be emailed your order tracking details as soon as your item/s have been dispatched. Please ensure you are available to accept delivery. Check our shipping policy for more information.
Get in touch
Contact us at info@marblecove.co.uk or fill in the contact us form and we will respond to your query within 24 hours.
Why Shop With Us?
Flexible & Secure Payments
Secure shopping via credit/debit card or paypal. We also offer flexible payment options via our partnership with Klarna and Clearpay.
Free Delivery
Here at Marble Cove we do not believe in customers having to pay extra for delivery. That's why we decided to offer all of our products with free standard delivery to UK Mainland addresses*. Please note delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are all not included within our free delivery service. Please contact us for a quotation.
Price Match Guarantee
To ensure our customers receive the best value for money we will endeavour to match or beat a competitors price for a like for like product*. Please see our price match guarantee policy for more information.